Privacy notice

This notice describes how enquiries through bonumrealty.ae and the Bonum Realty WhatsApp channel are handled.

Who handles your enquiry

Bonum Realty L.L.C is the real estate brokerage your enquiry is intended for. KAM Exchange FZ LLC provides the website, enquiry intake and related technical services for Bonum Realty.

Information collected

When you submit a form or contact us on WhatsApp, the enquiry system receives your phone number, the name you provide or your WhatsApp profile name, and your message. It also receives any email address, property preferences, budget, purchase purpose, financing details, purchase timeline or viewing request you choose to share.

The system records the enquiry channel, relevant page, referral source, campaign parameters and click identifiers when available. Enquiry records also include conversation history, timestamps and follow-up status.

How the information is used

Your information is used to receive and respond to your enquiry, understand your property requirements, arrange follow-up with Bonum Realty and track the progress of the enquiry. Source information helps identify which pages and channels brought enquiries to the website.

Services involved

The website and enquiry functions use Vercel hosting and a Neon database. WhatsApp messages are processed through Meta's WhatsApp Business Platform. Enquiry details and messages are routed to a private Telegram group used to manage incoming enquiries.

Where AI assistance is enabled, conversation text may be processed through Vercel AI Gateway and an Anthropic model to identify your requirements and send short replies to basic enquiries. The assistant passes enquiries to a Bonum Realty advisor, and automated replies stop when a person takes over.

These providers process information as part of delivering their services. Their own privacy notices describe how they handle information on their platforms.

Website assistant

Where the website assistant is enabled, you can choose to start an AI conversation. Its messages and the property requirements you share are stored on the server. A secure session cookie allows you to resume the conversation for up to 30 minutes. Network addresses are hashed to limit abusive requests. Starting a chat does not send a callback request: you choose whether to submit your contact details using the enquiry form.

The assistant can answer basic questions using published Bonum information. An advisor must confirm availability and transaction terms. Do not send identity documents, bank details or card information in the chat.

Website tracking

The website stores referral and campaign information in your browser's local storage and uses session storage to avoid repeating certain visit notifications during a session. It loads Google Tag Manager to support website measurement.

Questions and requests

For questions about your enquiry information, or to request a correction or deletion, email info@bonumrealty.com. Include enough information to identify the enquiry, such as the phone number you used.